Refunds & Returns
Refunds & Returns
Geno Ventura LLC is committed to making your shopping experience a success. A customer can cancel an order during the first 60 minutes after purchase. Customer cancellation will be reflected as a refund during the next 5 days, depending on the customer’s bank.
An order cannot be canceled after 1 hour. If a customer requests a cancellation, our team will do all possible; however, we are not obligated to do it. In this case, the customer will have to wait to receive the product and make a return under our return policy.
Our customers have the right to request a refund / return the product within 30 natural days. This term will expire after 30 natural days from when the customer receives the product.
A customer has the right to request a refund or receive a new product depending on product availability:
- In the unfortunate event that the product is defective. (It is clearly broken and unusable);
- The product received is totally different from the order. (Requested Product A Received Product B).
- If the product is unavailable, the customer will be refunded with a Store Credit or for the total amount.
We may choose to offer a partial refund of the value of the product in exchange for the customer keeping the item, therefore avoiding possible shipping and customs costs.
CONDITIONS TO APPLY FOR A CHANGE OR RETURN:
- No refund requests will be accepted after 14 natural days for any reason.
- No refund requests will be accepted before your items are delivered.
- Shipping costs are the customer’s responsibility.
- We’ll refund only to the same payment method from where the customer originally pays.
- Refunds or Changes will be executed once we receive the tracking number from the customer as a guarantee.
- Items that are opened, damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.